FAQ

Yes, every rug in our collection is 100% authentic and handmade by skilled artisans. Each piece comes with a certificate of authenticity detailing its origin, materials, knot density, and the artisan community that created it. We never sell machine-made reproductions.

We offer a 30-day money-back guarantee on all purchases. If you’re not completely satisfied with your rug, simply contact us within 30 days of delivery. We’ll arrange free return shipping and issue a full refund once we receive the rug in its original condition.

We work directly with artisan communities and rug-producing regions, cutting out the traditional chain of importers, wholesalers, and retail markups. By operating primarily online, we also avoid the overhead costs of physical showrooms. These savings are passed directly to you.

We offer free standard shipping on all orders within the continental United States. Orders are typically processed within 1–2 business days and delivered within 5–7 business days. Expedited shipping options are available at checkout for an additional fee. International shipping is available to select countries.

We recommend measuring your space and considering the furniture layout. For living rooms, the rug should be large enough for all furniture legs to sit on it, or at least the front legs. For dining rooms, add 24 inches to each side of your table. For bedrooms, place the rug under the lower two-thirds of the bed. Contact us for personalized sizing advice.

If you find the same rug (or a comparable handmade rug) at a lower price from any authorized dealer, we’ll match that price. Simply send us a link or photo of the competing offer, and we’ll verify and adjust our price accordingly. This guarantee applies both before and within 30 days after your purchase.

Regular vacuuming (without the beater bar) is the best daily care. Rotate your rug every 6 months to ensure even wear. For spills, blot immediately with a clean cloth — never rub. Professional cleaning is recommended every 2–3 years. Avoid prolonged direct sunlight to prevent fading. Each rug includes detailed care instructions specific to its materials.